Product Support Engineer( Jr. Level) ;santa Clara,ca ; Yahoo

[Spartan]

[size=5][font=times new roman][b]Job Title-:Product Support Engineer( Jr. Level)(Job ID-:14123)[/b][/font]
[font=times new roman][b]Location-:Santa Clara,CA[/b][/font]
[font=times new roman][b]Duration-: 12 + Months Contract [/b][/font]

[b][font=franklin gothic book,sans-serif]Job Description: [/font][/b]
[font=franklin gothic book,sans-serif]The Product Support Engineer is responsible for supporting all internal business groups within Display advertising business on all internally developed application platforms. [/font]
[font=arial,sans-serif]This is a contracting position based in Santa Clara, CA. You must be willing to work a variety of days, hours and participate in an on-call rotation.[/font]
[font=franklin gothic book,sans-serif]Responsibilities: [/font][/size][list]
[*][size=5][font=franklin gothic book,sans-serif]Responding to technical issues escalated from business units across a variety of complex Yahoo! and third party technologies, tools, products and services globally and can typically involve very deep application issues that require in-depth research[/font][/size]
[*][size=5][font=arial,sans-serif]Critically analyze operational metrics, monitoring systems and support escalations[/font][/size]
[*][size=5][font=arial,sans-serif]Respond to Production Support tickets from multiple domestic and international teams.[/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Providing outstanding technical support for all Yahoo! Display Advertising products [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Researching, resolving, and communicating resolutions to internal and external users of products via phone, email and/or problem management system[/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Working closely with Customer Service department, Direct Sales department, Editorial department, and other advertiser-facing groups to resolve advertiser-facing technical issues [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Working closely with Technical Operations, Product/Project Managers, and Development/QA resources to assist in development and launch of fixes into product launches [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Help in development of other team members by sharing technical skills/best practices, product knowledge, and application development knowledge [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Ability to handle multiple assignments with conflicting priorities [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Ability to help others to navigate through priorities to achieve team objectives[/font][/size]
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[size=5] [b][font=franklin gothic book,sans-serif]Required Skills/Experience:[/font][/b][/size][list]
[*][size=5][font=franklin gothic book,sans-serif]Bachelors degree with emphasis on Computer Science, Computer and Electrical Engineering majors [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Minimum 1+ years experience in a customer-facing technical help desk product support environment, preferably in a telephone sales or service center [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Knowledge and work experience in Java, C/C++ or Perl[/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]SQL and/or Pl/SQL development experience [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Working knowledge of SOAP/XML [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Working knowledge of Linux operating system [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Advanced written and verbal communication skills, including the ability to effectively communicate technical issues to both technical and non-technical customers [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Demonstrated success in effectively communicating in a relationship-based service environment, at a variety of levels within customer organizations [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Advanced experience summarizing and consolidating complex information provided from various sources and ability to tie it to business objectives [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Strong knowledge of the Internet, search engines, and allied technologies [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Demonstrated ability to take initiative in problem identification, analysis and resolution, ability to work with team members effectively in a multi-faceted team with minimal supervision[/font][/size]
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[size=5][b][font=franklin gothic book,sans-serif]Desired Skills/Experience: [/font][/b][/size][list]
[*][size=5][font=franklin gothic book,sans-serif]Masters degree with emphasis on Computer Science, Computer and Electrical and Engineering majors 1+ years of experience in systems administration (preferably Linux) or network administration [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]Knowledge of application server management with Apache, Tomcat, WebLogic and/or JBoss [/font][/size]
[*][size=5][font=franklin gothic book,sans-serif]1+ years of experience with Perl, CGI (or other scripting/programming languages) [/font][/size]
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[size=5][font=franklin gothic book,sans-serif]Prior experience with supporting search engine technologies and/or Marketing products, services, and systems[/font][/size]

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