chinni005 Posted December 4, 2012 Report Posted December 4, 2012 elanti kochens adagochu cheppandi calling experienced mems
Spartan Posted December 4, 2012 Report Posted December 4, 2012 [img]http://i1170.photobucket.com/albums/r537/ram406/gif2/v1.gif?t=1351894374[/img] LTT calling experienced member..
chinni005 Posted December 4, 2012 Author Report Posted December 4, 2012 vayya sitti nuv seppu koncham idea unte nuvu production suffort lo involve avvaledha ?
@Shadow@ Posted December 4, 2012 Report Posted December 4, 2012 production support lo environments(development, test/staging and production) ni create/manage cheyyalsi vasthundhi ticket tracking and maintainance bug fixes minor/major enhancements deployments and interacting with several other internal team.. report generations and client reporting kind of stuff vuntai
peru_edaite_enti Posted December 4, 2012 Report Posted December 4, 2012 [quote name='@Shadow@' timestamp='1354583409' post='1302891723'] production support lo environments(development, test/staging and production) ni create/manage cheyyalsi vasthundhi ticket tracking and maintainance bug fixes minor/major enhancements deployments and interacting with several other internal team.. report generations and client reporting kind of stuff vuntai [/quote] prod support projects lo env's creations untaya.. adi project team lo unnollu kada chesedi ekuva
@Shadow@ Posted December 4, 2012 Report Posted December 4, 2012 basic gaa entantey........ once developers code ni develop chesinatharuvaatha montham support team susukuntadhi........ kukka pillanu chusukunnattu chusukovaali...... dhaanaa pettadamey kaaadhu moothi mudddi kuda thudavali [img]http://i56.tinypic.com/2w2r5gm.jpg[/img]
peru_edaite_enti Posted December 4, 2012 Report Posted December 4, 2012 [quote name='@Shadow@' timestamp='1354583540' post='1302891734'] basic gaa entantey........ once developers code ni develop chesinatharuvaatha montham support team susukuntadhi........ kukka pillanu chusukunnattu chusukovaali...... dhaanaa pettadamey kaaadhu moothi mudddi kuda thudavali [img]http://i56.tinypic.com/2w2r5gm.jpg[/img] [/quote] lol
jersey babai Posted December 4, 2012 Report Posted December 4, 2012 [quote name='@Shadow@' timestamp='1354583540' post='1302891734'] basic gaa entantey........ once developers code ni develop chesinatharuvaatha montham support team susukuntadhi........ kukka pillanu chusukunnattu chusukovaali...... [b]dhaanaa pettadamey kaaadhu moothi mudddi kuda thudaval[/b]i [/quote] [img]http://i56.tinypic.com/2w2r5gm.jpg[/img]
@Shadow@ Posted December 4, 2012 Report Posted December 4, 2012 [quote name='CBZ' timestamp='1354583479' post='1302891729'] prod support projects lo env's creations untaya.. adi project team lo unnollu kada chesedi ekuva [/quote] if its a new project, chinna chinna comfanylalo........ appudey modhalaiyye projects ki environments kosam requests cheyyadam ani artham....... access requests to the users as admins, request for the applications hosting........ ofcourse company company ki resposibilities slight ga maruthay anuko....
minnu Posted December 4, 2012 Report Posted December 4, 2012 production support ante okka application production ki vellaka, this team will be supporting it. Initial ga development team nundi hand-off untundi and then aa application lo edaina issues vaste production support lo L1, L2, L3 ani different layers untayi.. Normal ga L1 vallu first resolve chestaru.. if not, L2 vallu inka koncham technical untaaru.. similarly L3 is more technical, etc.. so, production support lo edaite application support chestunnavo.. daniki relevant technologies ni support cheyataniki people untaaru.. technical and communication skills both test chestaru
banthiii Posted December 4, 2012 Report Posted December 4, 2012 1. A type severity tickets meedha work chesav ani adogochu, Sev1 - need to be resolved in with in short span like 1-4 hrs (depends on different company) Sev2- ilanti tickets oka half day lo solve cheyyali Sev3- 1day lo Sev 4 - pedda time frame undadhu, nuvvu kaali bokka anukunappudu cheyyochu 2. Prodution issues, staging issues, QA issues, production nee priority, business impact ekkuva untadhi 3. 24X7 support lo unde vanni, I used to support on late nights and weekends too when I am on call ani cheppu ayeena nuvvu support ante a admin va? admin vi aithe a technology cheppu inka detailed ga chepthaaru
littlestar Posted December 4, 2012 Report Posted December 4, 2012 Most Complicated issue u faced...how u resolved it..how did u coordinate between various teams to resolve the issue..downtime..
chinni005 Posted December 4, 2012 Author Report Posted December 4, 2012 [quote name='banthiii' timestamp='1354584502' post='1302891829'] 1. A type severity tickets meedha work chesav ani adogochu, Sev1 - need to be resolved in with in short span like 1-4 hrs (depends on different company) Sev2- ilanti tickets oka half day lo solve cheyyali Sev3- 1day lo Sev 4 - pedda time frame undadhu, nuvvu kaali bokka anukunappudu cheyyochu 2. Prodution issues, staging issues, QA issues, production nee priority, business impact ekkuva untadhi 3. 24X7 support lo unde vanni, I used to support on late nights and weekends too when I am on call ani cheppu ayeena nuvvu support ante a admin va? admin vi aithe a technology cheppu inka detailed ga chepthaaru [/quote] admin kaadhu bhayya Java Developer ni
chinni005 Posted December 4, 2012 Author Report Posted December 4, 2012 [quote name='@Shadow@' timestamp='1354583540' post='1302891734'] basic gaa entantey........ once developers code ni develop chesinatharuvaatha montham support team susukuntadhi........ kukka pillanu chusukunnattu chusukovaali...... dhaanaa pettadamey kaaadhu moothi mudddi kuda thudavali [img]http://i56.tinypic.com/2w2r5gm.jpg[/img] [/quote] [quote name='minnu' timestamp='1354584003' post='1302891787'] production support ante okka application production ki vellaka, this team will be supporting it. Initial ga development team nundi hand-off untundi and then aa application lo edaina issues vaste production support lo L1, L2, L3 ani different layers untayi.. Normal ga L1 vallu first resolve chestaru.. if not, L2 vallu inka koncham technical untaaru.. similarly L3 is more technical, etc.. so, production support lo edaite application support chestunnavo.. daniki relevant technologies ni support cheyataniki people untaaru.. technical and communication skills both test chestaru [/quote] thx bhayya dheeni meedha interview questions ela aduguthaaru?
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