Andharu Raavallii Oka Sarii ...

[Pillabacha]

Production on call lo yevaranna chestaraaa ...? oka vela chestee how to communicate better while we are on On -call ? konchem seppandi ... yenthaa chesinaa enka cheyalisindhi undhi anupistundhii ... me experience and me alochanalu share cheyandii nerchukuntaaa ....

[tom bhayya]

[kiladi bullodu]

ila cheappu

Hello this is pila bacha from AFDB all of u boook someone and close this call.

I am going to have a beeeer plz join me at TGIF in the ground floor of our office.
Thank u all for joining. .......

[moviefan]

cheppe vadiki ,vine vadiki common sense unte chalu...

Naa support experience antha daraposthey idhey naaku artham ayyindhi.

[@Shadow@]

nuvvem chesthunnaavo cheppu, adhi saripothundho leka inkemaina miss avuthundho sefthaa

[Pillabacha]

[quote name='loser' timestamp='1371514641' post='1303865026']
ila cheappu

Hello this is pila bacha from AFDB all of u boook someone and close this call.

I am going to have a beeeer plz join me at TGIF in the ground floor of our office.
Thank u all for joining. .......
[/quote]


appudu nannu ela dobbutharu podhunneee .. [img]http://2.bp.blogspot.com/-SKRTkvx90aM/UbzhIMTgHEI/AAAAAAAAHro/O_b-22XQmjY/s1600/apbemmi.gif[/img]

[Pillabacha]

[quote name='Jambal_haat' timestamp='1371514753' post='1303865028']
cheppe vadiki ,vine vadiki common sense unte chalu...

Naa support experience antha daraposthey idhey naaku artham ayyindhi.
[/quote]
hmm [img]http://4.bp.blogspot.com/-dp9pOHurzIU/Ubzg6xNFesI/AAAAAAAAHpA/Y9-U6W8eeSs/s1600/2.gif[/img]

[Pillabacha]

[quote name='@Shadow@' timestamp='1371514779' post='1303865029']
nuvvem chesthunnaavo cheppu, adhi saripothundho leka inkemaina miss avuthundho sefthaa
[/quote]


Nenu yedanna issue vastee group email id kee mail pedathaaa issue vachindii resolve cheytanekee try chestunna ani .. nenu server team lo work chestaa , ma servers tho connect iye unna dependency's anni work avvuthunayo ledo chustaa .. yekkada anna theda vasteee , a team on call vadiki call chesi e babi ne bulb dobbindhii vadii malli on chesukoo ani chepputhaa .. vadiki maku dependency's undatam vallaa , vadu chese antha vraku mamalni dobbutha untaruu , chinna pilladu bath room ke velthee iyenda iyenda annattuu .... ela antha clear iyyaaka malli mail chesta antha set pandaga chesukondi ani .. kani lead tesukoni drive cheyatam chetha katallaa .. na varaku na pani bane chestunnaaa .. major issue vastee danni migilina team tho drive cheyelekapothunnaaa . adhi na problem ...

[chandrabhai7]

Nthing big deal. Nuv support chese system meeda grip Untey ela communicate chesina Ok. Grip lekuntey it will create confusion

[img]http://www.desigifs.com/sites/default/files/2013/gyznNBL.gif?1367838668[/img]

[@Shadow@]

[quote name='Pillabacha' timestamp='1371515888' post='1303865052']
Nenu yedanna issue vastee group email id kee mail pedathaaa issue vachindii resolve cheytanekee try chestunna ani .. nenu server team lo work chestaa , ma servers tho connect iye unna dependency's anni work avvuthunayo ledo chustaa .. yekkada anna theda vasteee , a team on call vadiki call chesi e babi ne bulb dobbindhii vadii malli on chesukoo ani chepputhaa .. vadiki maku dependency's undatam vallaa , vadu chese antha vraku mamalni dobbutha untaruu , chinna pilladu bath room ke velthee iyenda iyenda annattuu .... ela antha clear iyyaaka malli mail chesta antha set pandaga chesukondi ani .. kani lead tesukoni drive cheyatam chetha katallaa .. na varaku na pani bane chestunnaaa .. major issue vastee danni migilina team tho drive cheyelekapothunnaaa . adhi na problem ...
[/quote]

i got it .... btw emanna exflain sesinavaaa[img]http://i56.tinypic.com/2w2r5gm.jpg[/img]

sare here you go....

manam em chesthunaama anedhi clients ki matter kaadhu, malli yeppudu server reinitaite avudhi applications eppudu run avuthaay? anedhey mukkhyam

1st thing, what you did is right - inform to the business that you are looking into that issue and gonna update them shortly

2nd thing as soon as you knew the issue and wanted to work with another team
loop your managers in a mail chain while triaging the stuff to another team

3rd - inform the business that you are working with so and so team to resolve the issue and provide an ETA
if you don't have it ask another team for an estimate, if still couldn't get it provide an notification saying that - the next update will be in 2hrs

so that business is not worried or dont pick your nerves

initiate a meeting call immediately, and invite all the team members you need to resolve that issue and cc-business/managers - making them with optional

leading is nothing but how well you represent ....

[@Shadow@]

once the meeting ends, send an MOM - MINUTES OF MEETING which provides who owns what and who has the next action item, looping business/ managers

[@Shadow@]

to drive the task with another teams.....need to know the teams first

how many teams out there
which team does what
who would be the primary contact

depending on that, try to have a friendly contact with one of the members in that team so that you catch them immediately in personal messenger/IM/OC

[@Shadow@]

when i say business it could be the requester too
managers anni velalaa avasaram vundhadhu, it depends on the priority and the impact on applications/end users

if you wanna escalate and/or wanna let the requester know oin the things happening... you will loop them else simply will provide an ETA

[@Shadow@]

hope this helps

[lincoln]

[quote name='loser' timestamp='1371514641' post='1303865026']
ila cheappu

Hello this is pila bacha from AFDB all of u boook someone and close this call.

I am going to have a beeeer plz join me at TGIF in the ground floor of our office.
Thank u all for joining. .......
[/quote]

[img]http://brahmanandamgifs.com/Images/GIFs/Anandam/2.gif[/img]