Job Opportunity - Video/telecom Support Engineer - San Jose, Ca

[Spartan]

Hello ChittiNaidu, my name is Ryan Vazza, I am a technical recruiter with The Computer Merchant, Ltd., (TCM).  I am contacting you because I'm recruiting on an exciting position with a prestigious client. Below you will find the job description detailing the preferred specifications that our client is seeking in the ideal candidate for this position.  If you are available and meet the requirements please respond with your updated resume in a Microsoft Word formatted document.
 
In addition, I want to extend my apologies in advance should this position not be an ideal fit for your experience and qualifications at this time. Should this be the case we will keep you in mind and informed when other suitable positions are available.
 
Lastly, if you know of anyone that would be an ideal fit, please forward my information along to them.

 
Video/Telecomm Support Engineer
San Jose, CA
Long term contract - 1 year W2 contract to possible conversion
Normal Day Shift - 40 hours/week
Must pass a background investigation and a drug test

Overall Scope
Primary responsibilities will be to provide maintenance, Enhancement, support to all video rooms and endpoints.
Team-based environment while able to drive results independently, maintaining priorities and follow the escalation processes
and arrive to quick resolutions.

1. Overseeing system/software update, validating and testing Cisco Video endpoints (Telepresence)
2. Working on infrastructure for future release
3. Monitoring & Capacity planning
4. Handling P1/P2 engineering related escalations
5. Escalation management
6. Maintaining system uptime

Description
Operations team provides support maintenance & enhancement services to Video Conferencing & TelePresence Equipment.
Communicate with various individuals from High level executives, SMEs to local IT engineers from across the globe to
accomplish various tasks.

Required Skills:

1. Minimum 5+ years of expertise in Video Conferencing & Telecommunications or Networking related domains
2. Good knowledge of Call Manager
3. Understanding of technologies like VOIP, Video, Call Manager, TMS, VCS, ETMS and other Voice/Video Technologies

Desired Skills:
1. Excellent Communication skills (Written & Verbal)
2. Solid Analytic skills
3. Excellent problem solving skills
4. Team player with can do attitude.
5. Should be a quick learner and self-starter.
6. Experience with Cisco TelePresence and / or Tandberg Video Conferencing
7. CCNA or CCNP Voice Certifications

 
I can be reached at 1-800-617-6172. If you prefer to contact me via email my address is [email protected]. You can also visit our website, www.tcml.com. It will help you learn more about us. If you are not qualified for this position, please accept my apologies. However, if you know someone who is qualified and would be interested in this position, please pass this message along; I would be very grateful for the referral. I look forward to speaking with you soon.