Icici Bank Launches Voice Authentication For Transactions

[JANASENA]

ICICI bank has launched a new service that allows customers to authenticate phone banking transactions with their voice, as opposed to entering a hard-to-remember PIN or password, offering a hands-free solution to customers.

The bank’s voice recognition service authenticates customers based on their speech patterns which will be routed through its call centres. The tech behind the feature works on voice prints which are made up of over 100 characteristics such as modulation, speed, accent and pronunciation, which are almost impossible to replicate.

Over 33 million savings bank and credit card holders will be able to avail the voice authentication service, which is aimed at improving the convenience of banking while staying secure.