r2d2 Posted May 15, 2020 Report Posted May 15, 2020 Amazon is accusing two companies of "widespread tech support fraud" targeting users of its Alexa virtual assistant and smart speakers. In a lawsuit filed last week in a US District Court in Seattle, Amazon (AMZN) alleges the two companies — Robojap Technologies in Washington state and Quatic Software Solutions in Punjab, India — and several of their purported employees scammed Amazon users by offering to help set up Alexa on their devices through "fraudulent websites and applications." the lawsuit claims, Robojap and Quatic representatives would take remote control of the user's computer and try to convince them that there were technical issues preventing the Alexa-enabled device from working. "Those claims are also entirely false and fraudulent, and no such issues exist," Amazon said in the complaint, adding that the companies would then "offer services to fix these phony issues, charging customers hundreds of dollars to take the simple steps actually required to activate an Alexa device that Amazon fully supports through its own customer care." Quote
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