Servicenow Online / Corporate Training

1. Introduction to Service Now

• Introduction to service now instances & Process
•  SNC Navigations
•  SNC Applications and Modules
• ) Forms,Lists and Tables Process

2. Configuring Users and Groups

•  Users
•  Groups
•  Roles

3. Basic Forms and List Modifications

•  Personalizing Forms
•  Personalizing Lists
•  Introduction to Fields

4. Scripting

• a) Client Side scripting
  • Client Scripts (Intro, How to write and use)
  •  UI Policy (Intro, How to write and use)

• b) Server Side scripting
  •  UI Action (Intro, How to write and use)
  • i Business Rules (Intro, How to write and use
  • Script Include

5. Tables and Columns

• a) Introduction, schema map, creating tables adding fields etc.

6. Applications and Modules

• a) Creating and modifying applications and modules and other related activities

7. Update Set

• a) Introduction to update set
• b) Creating an update set.
• c) Using an update set.

8. Reports, Gauges and HomePage

• a) Introduction to Reports, Gauges and Homepages
• b) Creating Reports, Gauges and Homepages
• c) Creating a UI Page, Script Includes

9. CMS Portal

• a) Creating CMS pages
• b) Linking pages
• c) Creating sections and adding sections to pages.

10. Service Catalog

• a) Introduction to Items and Categories
• b) Record Producers
• c) Introduction to Variables and Variable Sets.
• d) Creating workflows
• e) Associating workflows to Items

11 .Introduction to SLA

12. Scheduled Jobs and Imports

13. Inbound Email Actions

14. Access Control Rules (ACL)

15. Shortcuts in Service Now

16. Data Imports

•  Creating and defining transform maps Creating transform scripts

17. Best Practices in Service Now

18. Miscellaneous information