postsandhra Posted July 10, 2015 Report Posted July 10, 2015 1. Introduction to Service Now Introduction to service now instances & Process SNC Navigations SNC Applications and Modules ) Forms,Lists and Tables Process 2. Configuring Users and Groups Users Groups Roles 3. Basic Forms and List Modifications Personalizing Forms Personalizing Lists Introduction to Fields 4. Scripting a) Client Side scripting Client Scripts (Intro, How to write and use) UI Policy (Intro, How to write and use) b) Server Side scripting UI Action (Intro, How to write and use) i Business Rules (Intro, How to write and use Script Include 5. Tables and Columns a) Introduction, schema map, creating tables adding fields etc. 6. Applications and Modules a) Creating and modifying applications and modules and other related activities 7. Update Set a) Introduction to update set b) Creating an update set. c) Using an update set. 8. Reports, Gauges and HomePage a) Introduction to Reports, Gauges and Homepages b) Creating Reports, Gauges and Homepages c) Creating a UI Page, Script Includes 9. CMS Portal a) Creating CMS pages b) Linking pages c) Creating sections and adding sections to pages. 10. Service Catalog a) Introduction to Items and Categories b) Record Producers c) Introduction to Variables and Variable Sets. d) Creating workflows e) Associating workflows to Items 11 .Introduction to SLA 12. Scheduled Jobs and Imports 13. Inbound Email Actions 14. Access Control Rules (ACL) 15. Shortcuts in Service Now 16. Data Imports Creating and defining transform maps Creating transform scripts 17. Best Practices in Service Now 18. Miscellaneous information Contact US: 201-905-1656/201-210-8616 Quote
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