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Ca Service Desk Manager Online / Corporate Training

itandhrapost

By itandhrapost
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itandhrapost

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  • IT Service Management
  • Introduction
  • ITIL
  • Service Desk(ITSM)
  • Service Desk Applications
  • CA Technologies
  • CA Service Desk Manager
  • A Simple Architecture
  • A Distributed Architecture
  • Service Desk Process flow
  • Incident/Request/Problem/Change management
  • CA Service Desk Modules and Versions
  • Contacts
  • Groups
  • Roles and Access types
  • Data partition
  • Archive and purge
  • CA CMDB
  • Notifications
  • Mail-eater
  • Service Level Agreements
  • Service types, Events and Macros
  • A Simple SLA
  • Multi-tenancy
  • Support automation
  • CMDB Visualizer
  • Survey
  • Change Calendar
  • Stored Queries
  • Web Screen Painter
  • Spel Coding
  • Integration
  • Migration
  • Reporting
  • CA Business Intelligence

Contact US: 201-905-1656/201-210-8616

 

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