USCIS Begins Implementing New Interactive Voice Response Telephone System

[afacc123]

USCIS is introducing a new interactive voice response (IVR) telephone system today for English and Spanish calls to the USCIS Contact Center. The new IVR system personalizes the caller’s experience by giving the caller the ability to:

• Speak to the system rather than selecting keypad options;
• Receive links for forms and information by email or text; and
• Provide real-time feedback through an optional survey.

We will implement the new system in phases, and, therefore, not all callers will interact with the new IVR system right away. Once fully operational, the system will increase efficiency for the USCIS Contact Center and improve customer experience by giving callers a greater range of self-service options. It should also reduce the time callers might have to spend on a call repeating themselves because of their accent or dialect or because of background noise.

The Contact Center’s toll-free numbers will stay the same, and hours will remain the same for live assistance.

For more information, visit uscis.gov/contactcenter.

[SNaiduBack]

Good job 🐃

[afacc123]

6 minutes ago, SNaiduBack said:

Good job 🐃

Thank you Naidu garu

[CH_Desi]

USCIS IT kuda WITCH companies e na manage chesedi ?

[yogdenon]

has anyone tried calling USCIS recently? I’m curious if their voice system has improved since then or if people still face the same delays or confusion. If there’s any trick to get through to a live person faster, would love to hear it. Thinking of calling soon and want to be prepared.

[Ronnyvagh]

Tried a new IVR setup at our office with activecalls for a cloud call center, and letting callers speak instead of pressing buttons made things so much smoother. People could get forms emailed instantly and didn’t have to repeat themselves, which cut down stress for both them and our team.