Tesla messages owners in China, extends free Supercharging to its entire vehicle fleet amid Coronavirus outbreak

[tacobell fan]

Amid the ongoing public health scare in China sparked by the Coronavirus, Tesla is offering all customers in the Chinese market free Supercharging for an indefinite amount of time to help drivers travel more easily and quickly away from affected areas.

Images shared by Tesla owner @Ray4Tesla show the electric carmaker has issued a notification to its Chinese customers informing them that they will be able to charge their vehicles for free at any of the numerous Superchargers installed across the country.

“To make it easier for you to travel during the outbreak, from now on we will temporarily open all Tesla vehicles to be free to charge at the Supercharging station until the epidemic is resolved,” notified Tesla to its customer across China. “We hope that during this extraordinary period, you will be able to replenish electricity efficiently and use your car smoothly when needed. After the epidemic ceases, we will notify you again before resetting your vehicle to its original configuration. We hope to provide you with a modest effort so you can spend this time smoothly. Tesla reserves the right to make the final decision in this event.”

This is not the first time Tesla has shown a gesture of kindness to customers in crisis. In August last year, for example, Tesla offered free Supercharging to customers in Florida who were fleeing the wrath of Hurricane Dorian. The company also delivered over-the-air updates to unlock more range and provide customers several extra miles. Tesla offered the same free Supercharging services in 2018 to customers who were affected by Hurricane Michael. In 2017, the company issued a software update to select vehicles to provide them with more range as Hurricane Irma drew near.

Tesla has seen success in the word’s largest electric vehicle market, selling in forty Chinese cities affected by the coronavirus. These cities account for a significant portion of the company’s retail volume, which means a large majority of its customers are affected by the outbreak.

The deadly coronavirus has raised fears of a pandemic following reports that it has claimed at least 80 lives in China and infected at least 2,700 others across the globe. The US State Department has issued a travel advisory urging Americans to put off all non-essential travel to China. Meanwhile, the Chinese government has closed off the industrial hub of Wuhan, where the outbreak originated, and nearby cities.