Parents Old Pass Port Is Missing

[karna11]

Hi friendzz, maa office lo oka desi citizen vall aparents ni ikkadiki tesukuravadani ki visa date pette plan lo vunnadu,
but athani parents old pass port miss ayyindhanta. New pass port Last june lo vachindhantaa, and 3 years ago ilanee visa ki apply sesthee reject ayyindhantaa.
but visa check list lo old passport koda tesukuni ravalni vundhantaa.

any suggestions