Service Now Course Content | Service Now Course online training

[selfpacedtech123]

 

Service Now Course Contents

 

Module 1—Intro to Service-Now.Com

 

·         Log Onto Service-Now.Com

·         The Service-Now.Com Navigation

·         Service-Now Applications And Modules

·         Forms, Lists, And Tables

·         Exercise: Quick Search Tips

·         Exercise: Creating An Incident

 

Module 2 – Configuring Users and Groups

 

·         Users

·         Groups

·         Roles

·         Exercise: Create A Group

·         Exercise: Create Our User

 

Module 3: Basic Form and List Modifications

 

·         Personalizing Forms

·         Personalizing Lists

·         Intro To Fields

·         Dictionary UI

·         Exercise: Modifying Our Form

·         Exercise: Dependant Field

·         Exercise: Add A Value To Choice List

·         Exercise: Create A New Field

 

Module 4 – Tables & Columns

 

·         Tables

·         Exercise: Schema Map

·         Exercise: Creating A Table

 

Module 5 – Applications & Modules

 

·         Exercise: Create New Module

·         Exercise: Rename Module

·         Exercise: Assigned To Me Module

·         Exercise: Turning On/Off an Application.

·         Exercise: Adding An Application To A Role

 

Module 6 – Reports, Gauges, and Homepages

 

·         Exercise: Accessing Reports

·         Exercise: Creating Reports

·         Exercise: Quick Access Reports

·         Exercise: Scheduling Reports

·         Exercise: Adding Content To Home Pages

·         Exercise: Moving Gauges

 

Module 7 – Update Sets

 

·         Exercise: Creating An Update Set

·         Exercise: Complete Our Update Set

·         Exercise: Configure New Source

·         Exercise: Retrieve Update Sets

 

Module 8 – UI Policy, UI Action, and Scripting

 

·         UI Policy

·         Exercise: UI Policy

·         Client Scripts

·         Business Rules

·         UI Action

·         Exercise: UI Actions

 

Module 9 – Import Sets

 

·         Exercise: Loading Data

·         Exercise: Create Transform Map

 

Module 10 - Email Notifications

 

·         Exercise: New Email Notifications

·         Exercise: Out Of The Box Email Notifications

 

Module 11 – Sla

 

·         Exercise: Service Level Agreements

·         Exercise: Workflow Basics

 

Module 12 - Service Catalog

 

·         Exercise: Create New Catalog Item

·         Exercise: Add Variables To Your Catalog Item

·         Exercise: Link A Catalog Item To A Workflow

·         Exercise: Create A Bundle

·         Exercise: Create An Order Guide

 

Module 13 – Security

 

·         Exercise: User Views

·         Exercise: Role Based Security

·         Customer/Caller Information

·         Exercise: Set Field To Read Only

·         Exercise: Debug Security

 

Module 14 – Going Further

 

·         Integration Plug-Ins

·         Additional Education

Contact details: +1 416-834-6577 / +1 201-905-1656

WhatsApp        : 9030990003/9000444287

Mail                   : [email protected]/[email protected]

[madmax]

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